Culture has always been a critical factor in business success, but after the disruptions of the past year this topic is firmly front and centre of many business discussions and strategy meetings. How do we build our culture? How can we support our employees better? How can we improve our culture to deliver a better customer experience? These are just some of the questions we are regularly asked. The challenge

The last few weeks of any year are always characterised by exhausted teams who are looking forward to a holiday. This year we’ve been under more personal, professional and financial pressure than ever before, and teams across the country are taking strain. The challenge is that if businesses don’t focus on employees now more than ever, their staff won’t deliver a great customer experience.   Putting culture first in a

South Africa is currently in a race for hope. After the glory and expectations of 1994 and how we all collectively reached for the elusive dream of a Rainbow Nation, it’s painful to watch the overwhelming negativity and sense of hopelessness that has infused the hearts and minds of many South Africans.

In 1994, I wrote an article for The People Dynamics magazine. In it I stated that ‘the ‘eggshell issues’ of racial discrimination, bias, prejudice and stereotyping, till now far too sensitive to discuss openly, need to become the subject of continuous debate at all levels of the organisation.’

As an organization, Hatch Institute believes in always putting people first. This means that on the whole, we do not support the idea that corporates should retrench people to save costs and to protect their bottom line. A healthy economy that we can all benefit from requires employed people who are earning a salary and can therefore spend money.